Refund policy

I truly hope that you will never need to return an item to me! However, if you do, please find the information on how to do that below .

To start a return, you can contact us at theoaktreeanstruther@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theoaktreeanstruther@gmail.com

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping policy

I endeavour to send your product to you as quickly as possible by Royal Mail

Standard shipping is 3 - 5 working days

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